Terms
*Terms and conditions are subject to change without notice. We recommend clients check our website for updated information before placing your order.
*Disclaimer: We recommend the CDC Guidelines on proper face mask care for our masks. There is no guarantee that our masks prevent Covid-19 and we explicitly urge our customers to maintain cleanliness and to clean your mask often. We are not responsible for any negative impact that may occur from improper use or care of our masks. Please follow the guidelines set by the CDC here:
https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/how-to-wash-cloth-face-coverings.html
Required Order Information
Custom orders will not begin processing until artwork and sales orders are approved and payment terms are followed. Turnaround times for custom t shirt orders start at 7-10 days minimum. See our section for turnaround times for an in depth explanation. We do not deal in third-party transactions. Please forward the person in charge of payment, releasing funds, etc to our sales or management representative, to negotiate and close the job. In short who we communicate with is responsible for all transactions and approvals, unless otherwise negotiated by our management. We communicate via email for all approvals. Phone approvals are at the discretion of the sales manager. Customers are responsible for proof reading the final draft and correcting any spelling or grammatical errors. We are not responsible for errors caught after approval is given to us to proceed. Payment is expected IN FULL once your garments/job is completed. After final payment is made you will be able to schedule a time for pickup or setup delivery. All garments are counted and inspected multiple times before they are released. If you have any issues with you garments, please check the Spoilage and Returns/Refund sections to see if you qualify.
Payment Terms
Deposits: 5 items or more.
*Under the minimum MUST be paid in full for your order to commence.
Payments: 50% deposit to begin an order with the remaining 50% balance due upon completion.
*Checks received with non sufficient funds will be charged $35 for each processing attempt. We will make 2 attempts after a check is deemed as non sufficient funds.
*WaveApps, Square, and Stripe payments require a 2.9% + $.30 added fee to cover the charges these companies require to process the transaction(s).
Full payment expected at notification of a completed job or must be made by the due date when applicable.
No order will be scheduled for delivery or pickup until full payment is complete and cleared.
Cash, Check, Credit Card, CashApp, and Venmo are all forms of payment we will accept.
Credit Card and PayPal payments will be charged an additional 2.9% + $.30 to cover service fees charged for these payment methods. This fee will be removed and updated to reflect in the invoice if another payment method is used.
**Accounts not paid within terms are subject to a 1% monthly finance charge up to 10 months.
**Monthly finance charges begin on the 1st day after an invoice deadline has been missed and continue on the 1st day of each new month. These fees can be waved in some cases and is at the full discretion of the business owners.
**Completed items,except for rush order must be scheduled for delivery or picked up within 72 hours of completion and is subject to a $15 per day storage fee.
**Received items, except for rush order, that have unpaid invoices or cancelled orders are subject to a $15 per day storage fee beginning on the first day the items were received. Goods will not be shipped back to the customer until all fees are paid in full and all monies owed are satisfied. We reserve the right to ship items back using our carriers at no additional charges aside from the shipping fee. If the customer opts to use their shipping carrier there will be a $125 processing fee to supply dimensions and transport items to the carriers facility. This process will automatically begin 5 business days after the invoice is deemed late for non-payment.
Sales Tax
PRINTNINJA3D LLC is a Pennsylvania tax nexus business. All PA residents are subject to payment of PA Sales Tax at a rate of 6%, plus any added tax rates for all jurisdictions in the state. Non PA residents are exempt from taxes, so long as we are not subject to submitting sales tax from our revenues to that specified state. Virtual Products, or products that don’t require shipping ARE subject to PA state sales taxes and will be collected before any transaction for those goods are processed. When making purchases on our site, the shipping address MUST be submitted by the customer to calculate any sales taxes that are due. If a valid shipping address is not produced at finalization of the sales (a guest purchase), the billing address will be used as a means to calculate the sales tax due. The customer will also be notified of the taxes due and they MUST be paid in full, and will be charged by invoice. If the customer refuses to pay the sales tax, they will be refunded within 24-48 hours in full.
Shop Fee
Our shop fee is $75 per hour to cover overhead, labor & costs. Any equipment needed to produce your apparel is included under the standard shop fee. We reserve the right to waive our shop fee and use an all-inclusive method for pricing when it is feasible to do so. This practice always equates to a lower price for our customers and encourages our customers to allow us to handle the entire job from start to finish, to avoid spoilage, and ensure a quality we can stand behind. Our shop fee is used in events the client uses items not purchased from us, or the time requirement for a specific job is meticulous and requires us to stop normal activities to complete it.
Artwork Fees
Editing of photos beyond simple resizing will be charged an artwork fee in most cases. We highly encourage our customers to provide images to make the turnaround time and experience move quickly. It is our discretion to determine when an artwork fee is warranted. Please see our artwork delivery terms for a description of images and resolutions we recommend for submission .Examples of images that will be charged an additional fee include:
Images with backgrounds that require editing for removal.
Images with low resolution and required to be manually fixed.
Watermarked images that alter the photo.
Custom artwork provided by our staff for a customer order.
A $35 artwork fee PER DESIGN applies to custom orders (under the minimum 5pcs) in which artwork has been started, even if it is refused. We do not allow for artwork just “to see” if it is wanted or not.
A $20 artwork fee applies to Masks with a 10 mask minimum.
A $25 artwork fee PER DESIGN applies to orders that meet the requirement for deposit (5 or more), even if it is refused, if artwork has begun. All files requested (3 file types maximum), and the project file will be released once the artwork is paid in full.
Artwork fees for accepted custom orders CAN become inclusive of the total price of the job if the custom order is accepted, UNDER THE CONDITION, that PRINTNINJA3D LLC can use the artwork to advertise, market, re-sell, etc. The artwork MUST be an original work, or fall under the public domain or creative commons licensing laws. Privately produced artwork for businesses, brands, etc are ALWAYS subject to an artwork fee.
Artwork fees for adding personalized text to custom masks are $3 per mask.
*Customers MUST provide images for customized masks.
Printed images can sometimes slightly differ from the output of the final proof, such as shading or light contrast. Colors will always match to the best of our color profiles allow. In the event there is a clear issue, we will always contact you directly.
Artwork Delivery
Artwork delivered by the client must be HIGH RESOLUTION 300 DPI/PPI resolution files only. All artwork will be inspected by the designer and recommendations will be given to each client if anything doesn’t meet our requirements. We do not guarantee the artwork will not be pixelated if the initially supplied images aren’t meeting the quality standard. We will try our best to convert ALL files to meet the standard. Artwork is on an image by image basis. Each image is different and requires different steps to meet vector requirements. In the event we can supply you with our images we will, but ultimately we do what the client requests. There are no returns or cancellations for artwork authorized by the client, in the event it goes against the recommendations of our design staff. Images accepted are .jpg, .png, .svg, .tif ONLY
Artwork orders must be signed or approved via email, text, or FB Messenger before your order will begin processing. Approval by phone is up to the discretion of the sales manger.
Images from other website catalogs are generally not accepted unless appropriate permissions are granted. Absolutely no pictures of a picture will be accepted.
Please visit the following link to better understand the process and need for high resolution photos: https://vsellis.com/understanding-dpi-resolution-and-print-vs-web-images/
Embroidery Patches
We charge $75 PER DESIGN for embroidery digitizing artwork. This fee is separate from the embroidery job itself. Please contact us on the site or via messenger for details as we do not offer this as a normal service. Our embroidery work is a special case (generally prototyping) and must be evaluated thoroughly. We have excellent services and affordable prices for bulk embroidery. Minimums vary depending on the item needing the service.
Email: printninja3d@gmail.com
Estimates
Estimates expire 30 days from the date they were created, due to the fluctuation of pricing through our vendors. WE DO NOT GIVE OUT PRICES OVER THE PHONE OR ON THE SPOT. A good amount of information is required to come up with the most competitive price for your job. Unfortunately it takes more than just a few seconds for a quote. Estimates must be signed or approved via email, text, FB Messenger before your order will begin processing. Approval by phone is up to the discretion of the sales manger. We do not honor expired estimates. If an estimate expires, we cannot guarantee the price will be the same, as prices from our suppliers are updated daily. If an estimate is approved it will be converted to an invoice, in which you will be able to post a deposit to get your order started.
Sales Orders
Once you accept our estimate it will be converted into a sales order. Your sales order will provide you with the details of your order. Sales orders must be signed or approved via email before your order will begin processing. Approval by phone is up to the discretion of the sales manager.
Mockups
1 Mock-up design and 1 revision will be provided during the artwork phase. We will cover the material used, the design image, the imprint location and the imprint size that correspond with the sales order items, during this time. Mockups will be approved via email, phone, or in person. We won’t require a signature in most cases BUT will need confirmation through email correspondence at the minimum. Nothing will be decorated with out customer approval. Upon confirmation of approval turnaround time will begin.
T Shirts and Apparel Mock-up Fees (per mock-up)
Single Item $25 add $5 per side or additional detail (i.e. front left pocket).
Mask Mock-up Fees (per mock-up)
$10 per mock-up
*Mock-Up fee constitutes a sample view before purchase of item(s).
*Mock-Up is provided to customer 1 mock-up per purchased item and 1 revision. additional fees apply to revisions and mock-ups outside of our promise.
Design Submission
All designs submitted by customers must meet the requirements of PrintNinja3d. We only accept digital images or the physical image for scanning. Absolutely no pictures of a picture, this can fail and wastes everyone’s time. All designs must be submitted with a corresponding purchase order or job name, or customer name.
Artwork fees will apply in most cases for custom work. These fees are much cheaper if you can provide us with acceptable artwork. We do not accept artwork from other companies sites, as we do not want these companies completing jobs with ours.
Imprint Size
The imprint size will be noted on the design mockup. Designs will be sized for the smallest sized garment within an order. Ex: An order contains both youth and adult sized garments that are to receive the same imprint. The imprints will be sized for the smallest youth sized garment.
Imprint Placement & Plastisol Transfers/DTF Transfers
The imprint placement will be specified on sales order and design mockup. Precise location will slightly differ on each garment. Plastisol transfers can vary in size and differ slightly, as well as have slight imperfections. If the wording or spelling is not legible we will either void the transfer or replace the garment where applicable. If nothing is broken or unreadable we consider the transfer as satisfactory and will place it on the garment, as long as it doesn’t violate our spoilage policy.
Minimum Orders
Our minimum item count for business, events, family functions, etc is 12 garments that get the same imprint design, imprint location and imprint color scheme. We will only mix like style and color garments. When garment colors change the design may need to change as well. There will be additional artwork fees when it is necessary to complete the job. This will be handled in the initial estimate phase.
Pre-Production Sample
Pre-Production Samples are available upon request. These orders will require the standard turnaround time.
Order Turnaround
Most imprinted apparel orders are completed in 10-12 business days from customer deposit and both sales order and design mockup approval. This does not include company holidays, days in transit or custom art time. Customers who supply their own products please be aware that your orders may be subject to slower turnarounds if your garments do not arrive within 72 hours from placing the order. Special orders requiring individual bagging, custom finishing and or special effect imprints may require a longer turnaround.
Same Day Orders
Orders of 5 pcs or UNDER are attempted to be completed on the same day without a rush order fee. This will only be possible if we have the time and is not a guarantee. Place your orders as early as possible to avoid the rush order fee and wish to have same day service.
Rush Orders
We do accept rush orders when we are capable of producing them. Please ask a sales associate we before assuming we can provide you with this service. You may not cancel a rush order once your order is placed. Standard Rush Order fee is $20 per item (5 item maximum) just to accept the job, plus the normal price per item being decorated. Any Same Day order after 2pm EST is considered a Rush Order unless scheduled in advance. A Rush order fee is also charged when a delivery date requirement is earlier than the standard turnaround time we request. Rush orders must be picked up on the scheduled pickup date/time. Pickup failures on time will result in a $15 per day storage fee.
Changing Orders
Changes in orders are not accepted once an order is approved. We communicate via email for confirmation in most cases.
Cancellations
Cancellations of approved orders will be subject to any fees incurred in processing your order. Rush orders may not be canceled. All cancellations must be made by written request via email.
Returns / Refunds / Missing Items
Defective or misprinted PrintNinja3D LLC branded items may be returned for a full refund within 72 hours from receiving them. This does not include defective or misprinted items supplied by customers or custom jobs. All returns and refunds must be approved by management. We ask for up to 48 hours to make a decision regarding returns. Store credit or discounts may be given as an alternative. Returned items must be unworn, unwashed, and in the original packaging to receive a full refund. Repacking fees may apply in some cases.
Missing Items must be settled at the delivery of your job, and a claim must be within 48 hours for missing items. It is the sole responsibility of the receiver to count and verify your order is accurate. PrintNinja3D uses a 4 count method involving at least 2 people to cross reference counts of every order. Your order is considered accepted and fulfilled after the delivery process is completed. Pick lists are provided but in cases of rush orders or quick turnaround, there may not be a pick lists. The 4 count system is always used in every order.
We have a zero return policy for custom jobs, and a claim must be made within 48 hours from receiving them. Store credit or discount only in the event we are at fault and decide to accept the complaint. Care instructions will be given to each customer to properly ensure notification of how to get the best amount of time with your garments. Tears, Damage, and Manufacturers defects will be handled on a case by case basis. Often times we have the ability to fix and repress your garments. Worn or dirty garments may be refused, or cleaned before any rework is attempted. If an item is eligible for a return and cannot be reworked, PrintNinja3d will replace the item at our expense. Reworked garments have a chance to have noticeable blemishes, but we will take every measure to ensure the garment looks as good as new. Customers will incur a charge to rework items from not following proper care instructions. We will take full responsibility of any short comings on behalf of PrintNinja3D LLC, up to and including a full refund of custom work in rare cases. Please allow 48 hours for our manager to make a fair decision. Please see our spoilage section to determine if your item(s) qualify as a return item.
Spoilage / Vendor Defects
PrintNinja3d LLC will not be held responsible for spoilage up to 3% for orders over 144 units or 5% for orders under 144 units. Percentages are based on number of imprints rather than number of garments. Exact Quantity orders are not available. In the event your orders require exact quantities we encourage you to purchase extra pieces. PrintNinja3d LLC will only bill for finished and un-defected products. Imprints on flawed items supplied by customers will be billed. Extra production time will be needed in the event we need to replace any items. PrintNinja3d LLC will not be responsible for damages such as profit loss on spoiled or defected products. We can not replace customer supplied nor refund the cost of items from vendors that we do not do have accounts with. Ex: Retail Stores. Any customer supplied items such as these are supplied at the customers own risk. We highly encourage our customers to purchase products from us.
Handling
Customer supplied garments that require extra handling such as tagged garments or individual bagged garments may be subject to an additional handling fee. This fee will be added to final invoice.
Drop Shipments
Drop shipments must be labeled with corresponding purchase order. COD’s will not be covered by receiver.
Packaging
Most orders are bulk packaged in groups of twelve sorted by garment style, size and color. We do offer individual folding and packaging for an extra fee.
Shipping
We ship all orders FedEx Ground & Home Delivery, USPS Ground and Flat Rate unless rush services or customer pick-up is preferred. Customers are responsible for the cost of shipping. Shipping prices will be determined on day of order completion and will be added to the order invoice. Customers also have to option the schedule and setup their own shipping and forward PRINTNINJA3D LLC all required shipping labels.
Pickup and Delivery
If Pickup and/or Delivery of merchandise is necessary, please understand that there will be a fee for each service, based on location. We do not Pickup or Deliver over a 30 air mile radius from our base location in Marcus Hook, Pennsylvania.