Last Updated: [6/5/2026]

This DTF Printer Service Agreement (“Agreement”) governs the sale, installation, training, warranty, and ongoing support of all Direct‑to‑Film (DTF) printers sold by PrintNinja3D LLC. By purchasing a DTF printer, the customer agrees to the terms below.

1. Installation & Setup

1.1 Included Installation (Local Radius)

Installation is included in the purchase price for customers located within a 100 air‑mile radius of PrintNinja3D LLC.

1.2 Installation Outside Local Radius

Customers located beyond 100 air miles may request on‑site installation.

• Travel expenses must be paid by the customer, calculated using standard industry travel rates.

• Installation labor is included; only travel costs apply.

1.3 Self‑Setup & Assisted Setup

All machines are pre‑configured for:

• Self‑installation, or

• Assisted remote setup with a PrintNinja3D technician

Remote setup is included at no additional charge.

2. Training Requirements

2.1 Included Training

Each DTF printer purchase includes:

• 4 hours of remote training

• Conducted via Zoom or similar platform

• Required for warranty activation

2.2 Additional Training

Additional training is available at:

• $75 per hour,

• 2‑hour minimum

2.3 On‑Site Training

• On‑site training is available only at business locations, not residences.

• Travel fees apply outside the 100‑mile radius.

2.4 Training Requirement for Warranty

Warranty activation requires:

• Completion of the included training

• Installation verification

• Successful remote setup session

Failure to complete training voids the warranty.

3. Remote Support & Access

3.1 Remote Access Software

PrintNinja3D LLC uses Splashtop Remote Access for support. Customers must install Splashtop on a Windows PC to receive remote assistance.

3.2 Support Structure

• 1 year of limited tech support is included.

• Support includes answering questions and basic troubleshooting.

• Remote logins require payment at the posted service rate unless the issue is a verified warranty defect.

3.3 On‑Site Service

Outside of warranty repairs:

• On‑site service is $150 site fee plus parts, labor, and travel (if applicable).

• Travel outside the 100‑mile radius must be paid by the customer.

4. Warranty Coverage

4.1 Standard Warranty (Included)

The following components are covered for 1 year:

• Mechanical parts

• Motherboards

• Power supplies

• Power‑related components

• Software (1‑year coverage)

4.2 Optional Printhead Warranty

Printheads are not covered under the standard warranty. Customers may purchase an optional printhead warranty:

• $500

• Covers up to 2 printheads

• Coverage period: 6 months

4.3 DOA Printhead Policy

PrintNinja3D LLC covers Dead‑On‑Arrival printheads only.

• DOA claims require remote troubleshooting with a technician.

• If confirmed DOA, PrintNinja3D will replace the printhead.

4.4 Consumables Not Covered

The following are not covered under any warranty:

• Ink

• Film

• Powder

• Capping stations

• Dampers

• Pumps

• Encoder strips

• Data cables

• Printheads (unless optional warranty purchased)

• Any consumable or wear‑based component

4.5 Third‑Party Ink

Use of third‑party ink immediately voids the warranty.

5. Maintenance Requirements

DTF printers require strict maintenance. To maintain warranty coverage, customers must:

• Perform daily head cleanings

• Perform weekly deep maintenance

• Maintain humidity between 40–60%

• Keep the printer clean and dust‑free

• Use approved inks

• Follow all PrintNinja3D maintenance instructions

Failure to maintain the machine voids the warranty.

6. Customer Responsibilities

Customers are responsible for:

• Providing proper electrical supply

• Maintaining proper ventilation

• Maintaining required humidity levels

• Using the printer regularly to prevent clogs

• Using only approved inks and consumables

• Keeping the machine clean and properly lubricated

• Not modifying the printer

• Not installing unauthorized software or firmware

• Completing required training

• Installing Splashtop for remote support

• Providing accurate information during troubleshooting

7. Service Calls, Repairs & Replacement Parts

7.1 Warranty Repairs

For verified warranty issues:

• PrintNinja3D LLC covers labor

• Customer pays no shipping

• PrintNinja3D covers shipping both ways after issuing an RMA approval

7.2 Non‑Warranty Repairs

Customer is responsible for:

• All parts

• All labor

• All shipping

• All travel fees (if on‑site service is requested)

7.3 Replacement Parts

PrintNinja3D LLC does not provide free replacement parts. All non‑warranty parts must be purchased.

7.4 RMA Approval Required

No returns or warranty shipments are accepted without:

• Prior approval

• An issued RMA number

8. Shipping & Delivery

• Customer pays all shipping fees except for verified warranty repairs.

• PrintNinja3D LLC is not responsible for delays caused by carriers.

• Shipping damage must be reported immediately with photos.

9. Liability Limitations

PrintNinja3D LLC is not liable for:

• Lost revenue or business interruption

• Damaged garments or materials

• Clogged printheads due to neglect

• Damage caused by improper maintenance

• Damage caused by third‑party ink

• Electrical issues, humidity issues, or environmental factors

• Customer misuse or improper installation

• Delays caused by shipping carriers

Maximum liability will never exceed the purchase price of the printer.

10. Warranty Void Conditions

Warranty is void if:

• Third‑party ink is used

• Required maintenance is not performed

• Printer is modified or altered

• Unauthorized repairs are attempted

• Training is not completed

• Environmental conditions are not maintained

• Consumables are used improperly

• Software or firmware is altered

• Serial numbers are removed or tampered with

11. Governing Law

All disputes must be filed in the Court System of Delaware County, PA.