Last Updated: [6/25/2026]

This Refund & Return Policy applies to all products and services offered by PrintNinja3D LLC, including custom‑made items, digital downloads, and advertising services.

1. General Policy Overview

Because most of our products are custom‑made, personalized, or digitally delivered, PrintNinja3D LLC does not accept returns or issue refunds except in cases of verified defects, production errors, or failed digital delivery.

2. Custom‑Made Physical Products

Custom items include (but are not limited to):

• Apparel with custom printing or embroidery

• Custom signage

• Branded merchandise

• Any product made to order

Non‑Returnable Items

Custom products cannot be returned unless:

• The item arrives damaged

• The item contains a manufacturing defect

• The item does not match the approved proof

Eligible Refund Situations

We will remake or refund an order if:

• The print quality is defective

• The wrong item was sent

• The product was damaged in transit

• The customization does not match the approved design

Not Eligible

Refunds will not be issued for:

• Buyer’s remorse

• Incorrect sizes ordered

• Color variations due to screen differences

• Minor variations within industry‑standard tolerances

3. Digital Products & Downloads

Digital products include:

• Digital artwork

• Templates

• Software files

• Digital advertising creatives

• Downloadable assets

Digital Refund Policy

Because digital products are instantly accessible, all digital sales are final.

Refunds are only granted if:

• The file is corrupted and cannot be accessed

• The file delivered is not the file purchased

• A technical issue on our end prevents delivery

Digital Delivery Issues

If you did not receive your digital file:

• Check your spam folder

• Verify your email address

• Contact us at support@printninja3d.com

We will resend the file at no cost.

4. DOOH Advertising & Digital Display Services

Advertising services include:

• Screen placements

• Ad scheduling

• Campaign management

• Creative uploads

Refunds for Advertising

Refunds are not issued for:

• Completed ad plays

• Early cancellation by the client

• Low performance due to creative quality

Refunds may be issued if:

• Your ad never ran due to a system error

• A scheduling mistake was made on our end

• A screen was offline for more than 24 hours

5. Order Cancellation

Physical Products

Orders may be canceled within 2 hours of purchase. After production begins, cancellations are no longer possible.

Digital Products

Digital orders cannot be canceled once the file has been delivered.

Advertising Services

Campaigns may be canceled before the start date. Once a campaign begins, refunds are not available.

6. Shipping Issues

We are not responsible for:

• Delays caused by carriers

• Incorrect addresses provided by the customer

We will assist with:

• Lost packages

• Damaged shipments

• Replacement claims

7. How to Submit a Claim

To request a refund or replacement, email:

support@printninja3d.com

Include:

• Order number

• Photos of the issue (if applicable)

• Description of the problem

Claims must be submitted within 7 days of delivery.

8. Processing Time

Approved refunds are processed within 3–5 business days. Replacements are produced and shipped as quickly as possible.

9. Contact Information

PrintNinja3D LLC Marcus Hook, PA Email: support@printninja3d.com