Refund & Return Policy
Apparel Returns & Refunds
Defective or misprinted PrintNinja3D LLC branded items may be returned for a full refund within 72 hours from receiving them. This does not include defective or misprinted items supplied by customers or custom jobs. All returns and refunds must be approved by management. We ask for up to 48 hours to make a decision regarding returns. Store credit or discounts may be given as an alternative. Returned items must be unworn, unwashed, and in the original packaging to receive a full refund. Repacking fees may apply in some cases.
Missing Items must be settled at the delivery of your job. It is the sole responsibility of the receiver to count and verify your order is accurate. PrintNinja3D uses a 4 count method involving at least 2 people to cross reference counts of every order. Your order is considered accepted and fulfilled after the delivery process is completed. Pick lists are provided but in cases of rush orders or quick turnaround, there may not be a pick lists. The 4 count system is always used in every order.
We have a zero return policy for custom jobs, and a claim must be made within 48 hours from receiving them. Store credit or discount only in the event we are at fault and decide to accept the complaint. Care instructions will be given to each customer to properly ensure notification of how to get the best amount of time with your garments. Tears, Damage, and Manufacturers defects will be handled on a case by case basis. Often times we have the ability to fix and repress your garments. Worn or dirty garments may be refused, or cleaned before any rework is attempted. If an item is eligible for a return and cannot be reworked, PrintNinja3d will replace the item at our expense. Reworked garments have a chance to have noticeable blemishes, but we will take every measure to ensure the garment looks as good as new. Customers will incur a charge to rework items from not following proper care instructions. We will take full responsibility of any short comings on behalf of PrintNinja3D LLC, up to and including a full refund of custom work in rare cases. Please allow 48 hours for our manager to make a fair decision. Please see our spoilage section to determine if your item(s) qualify as a return item. If a refund is approved please allow up to 10 Business processing time.
Spoilage / Vendor Defects
PrintNinja3d LLC will not be held responsible for spoilage up to 3% for orders over 144 units or 5% for orders under 144 units. Percentages are based on number of imprints rather than number of garments. Exact Quantity orders are not available. In the event your orders require exact quantities we encourage you to purchase extra pieces. PrintNinja3d LLC will only bill for finished and un-defected products. Imprints on flawed items supplied by customers will be billed. Extra production time will be needed in the event we need to replace any items. PrintNinja3d LLC will not be responsible for damages such as profit loss on spoiled or defected products. We can not replace customer supplied nor refund the cost of items from vendors that we do not do have accounts with. Ex: Retail Stores. Any customer supplied items such as these are supplied at the customers own risk. We highly encourage our customers to purchase products from us.
DTF Equipment & Supplies – Return &Refund Policy
Ink and Consumables:
Must be returned unopened within 30 days of purchase. 20% restocking fee. Shipping is non refundable.
Parts and Accessories:
Unused items can be returned for a refund minus a 20% restocking fee. Customer pays for shipping both ways.
DTF Printers & Equipment:
All Sales are final. No Refunds / No returns. Issues repaired under the terms of the supplied agreement. If Commercial DTF equipment is deemed damaged beyond repair or malfunctioned within our terms , we will replace the unit. All equipment will be inspected and tested at our premises before a decision of replacement is determined. All DTF printers and commercial equipment must be returned to PRINTNINJA3D LLC with an official Return Merchandise Authorization (RA) form signed and filled out in completion by you, the customer. We will not accept DTF Printers without an official RA form, filled out properly and signed by the authorized owner/customer. Our warranty agreement for DTF printers can be furnished upon request.
UV DTF Transfers – Return &Refund Policy
Custom made transfers are non-refundable and non-returnable unless there is a quality issue. Please contact us if you experience any quality issues. Our team will work with you to ensure there is no user error. In the event a refund is granted, we will approve a return request up to and including a full refund depending on the situation. This is done on a case by case basis